SharpView integrates with multiple types of devices and each of them generates different activations or events. The way these events are presented and handled by the operator is key to keep your premises secured.
Incident Management – Types of events
Here is a list of common events handled in SharpView:
- Video Analysis: IP cameras can generate all sorts of video analysis events. From basic motion detection alarms (prone to false alarms) to elaborated rule based tracking analytics.
- Passive InfraRed (PIR): Detections based on heat variances on the environment.
- Digital Input: Some IP cameras and IO boards send events when a relay has been activated
- Perimeter Intrusion Detection (PIDS): On fence detection systems send alarms when there is activity on the fence.
- Electric fencing: Events based on changes in the voltage of the fence.
- Access Control: Detections based on forced doors or blacklisted people using their card.
- Thermal Cameras: Video analysis from thermal images
- Radar detection: Radar detects moving objects at far distances which can be tracked by motorised cameras.
Incident Management – Grouping events
A site is normally secured by multiple devices located in different areas. The number of events generated by the system can be high and that’s why we group the events by time and location.
Incident Management – Grouping events by location
SharpView allows the administrator to create different areas or zones where you can group your devices. For example all the outdoor cameras and PIR devices could be in a group called “EXTERNAL CCTV” while the rest of the cameras could be grouped by building or by floor – “FLOOR 1”, “FLOOR 2” or “NORTH BUILDING”
By doing this, all the events coming from devices from one zone will be grouped. This is extremely useful because normally when there is a problem you won’t have activations from two sensors from two different areas that relate to that same problem. And this introduces the concept of Incident which will be explained next.
Incident Management – Grouping events by time
SharpView groups events by time in what we call Incidents. An Incident is a group of events coming from devices of the same zone, in a period of time. An incident can be in different states:
- Active: The incident is alive and the user hasn’t dealt with it. New events from that zone will be grouped in this incident until it expires or is closed by the operator.
- Unhandled: The incident has not received new events for a period of time and has expired but the operator has not dealt with it yet.
- Closed: The operator has manually closed the incident.
This way of grouping activations basically lets the operator see the activity of the problem from different devices. Once the Incident has been reviewed the operator can create a report of the incident and save it on the system.
Live incident management
SharpView Manager displays all the necessary information for live monitoring. Both incidents and events can be managed from the main Monitoring panel as shown below.
To close the incident, the use can edit it and add the necessary information:
It’s possible to edit the activation as well and add notes to it for later review.
Incident Management – Review incidents
SharpView Manager also offers a dedicated section to review and filter all the events registered in any of the connected sites (recorders) of your installation.
Event handling can be a complex task when dealing with multiple devices in large sites or when the operators have to monitor multiple sites.
SharpView offers easy access and instant playback that simplifies the process and makes obvious what to do when a new problem arises.